Irish central bank targets consumer-first culture
New report on consumer protection outlook reveals focus on culture
The Central Bank of Ireland is pushing firms in the financial industry to adopt a "consumer-centred culture" that is "deeply rooted" within their organisation, noting it will be a supervisory priority in the years to come.
This is one of the key points of the central bank's first Consumer Protection Outlook Report, published last week, which outlines the risks facing consumers and how these can be tackled.
"Culture is a key area we are identifying as being important, if not critical, to
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