No room for mediocrity, Kenya governor warns banks
Patrick Njoroge tells bankers there is ‘only the thinnest of margins’ for error
Each customer should be dealt with as if they were "the only customer in the world", the Central Bank of Kenya governor Patrick Njoroge told an audience at the Barclays Bank of Kenya headquarters today (February 12).
Njoroge declared the "age of average" was "over", as today's globalised world is "unforgiving" and leaves "no room for mediocrity". He was speaking as Barclays marked 100 years in the country.
"A single rogue trader can bring about the collapse of a 100-year institution," he warned
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