Subir Gokarn, a deputy governor at the Reserve Bank of India, on March 21 said strategies to improve financial inclusion required banks and other financial services providers to better understand consumer behaviour.

At a speech delivered to the Sastra University in Kumbakonam, India, Gokarn said: "The social costs and consequences of a badly conceived and executed inclusion strategy could be enormous. We need to bring all relevant knowledge and experience into the development of the strategy in