Latest benchmarking
Most comms teams aim for social media boost in 2025
Top priorities for next year align with 2023 benchmark findings
Press releases outnumber officials’ public appearances
Statistical bulletins also rank as most published document annually
Governance Benchmarks 2024 – model banks analysis
Additional breakdowns of the data reveal details of central bank powers, staffing and more
Benchmarking
Majority of central banks plan to revamp website in next two years
Institutions aim to improve visual design, information architecture and user experience on their sites
Traditional comms still a bigger focus than social media
Lower-middle income teams less likely to track external communications
Model banks analysis – Governance 2024
Additional breakdowns of the data reveal details of central bank powers, staffing and more
Charts
Cyber still in focus
Cyber security remains the number one concern for risk managers in 2024, unchanged from the 2023 and 2022 benchmarks. Market risk comes a distant second, followed by operational risk.
Environmental risk brings up the rear. Some central banks have established climate risk units, and many have staff working on the issue. But it still clearly remains a secondary concern.
For the full breakdown, use the benchmarking service’s interactive charts to explore the data.
Reports
Governance Benchmarks 2024 report – central banks’ core processes
Fintech Benchmarks 2024 report – the promise and threat of AI
Risk Management Benchmarks 2024 report – tech and turbulence
Economics Benchmarks 2023 report – tentative steps on AI
Currency Benchmarks 2023 report – steady as they go
Reserve Benchmarks 2023 report – rebuilding buffers
Financial Stability Benchmarks 2023 report – how central banks confront risk
Monetary Policy Benchmarks 2023 report – navigating uncertainty
Payments Benchmarks 2023 report – moving money in shifting conditions
Communications Benchmarks 2023 report – engaging with the public
Governance Benchmarks 2023 report – the frameworks that underpin central banks
Fintech Benchmarks 2023 report – the future of money
Benchmarks
Communications
Currency
Economics
Financial Stability
Fintech
Governance
Monetary Policy
Payments
Reserves
Risk Management
External comms impact gauged by trust and comprehension
Absolute numbers of appearances, social media engagement and market indicators rank lowest
Facebook, LinkedIn, X are top social channels
Central banks see “interactions” as key metric for tracking social media
Comms teams becoming less involved in key policy decisions
Early involvement appears to raise effectiveness in monetary policy communication
Central banks report varied approaches to layering comms
Many institutions use video and infographics to make key reports more accessible